Booking Terms and Conditions

Welcome to Inti Punku Machupicchu Hotel & Suites. By confirming a reservation with us, you agree to the following policies:

Rates and Taxes: In accordance with Legislative Decree No. 915, foreign non-resident guests in Peru are exempt from the 18% General Sales Tax (IGV/VAT), provided they present their original passport along with their stamped virtual Andean Migration Card (TAM) upon check-in. Peruvian citizens and resident foreign nationals are subject to the 18% IGV.

Check-in and Check-out: Check-in time begins at [12:30 PM], and check-out must be completed by [10:00 AM]. Extended room use beyond these hours is subject to availability and additional charges.

Cancellation Policy: Cancellations made more than 7 calendar days prior to arrival will incur no penalty. Cancellations made after this period or failures to arrive (no-shows) will be subject to a penalty fee equal to the total stay, including applicable taxes.

Guarantee: A valid credit card or advance deposit is required to confirm and secure the booking.

Minors: All minors must be accompanied by their legal parents/guardians and present valid identification. In accordance with Peruvian law, minors traveling with a third party must present a notarized travel authorization letter.

Privacy and Data Protection Policy

In compliance with Law No. 29733 (the Peruvian Personal Data Protection Law), please be advised of the following:

Purpose: All personal data collected (such as full name, identification details, and email address) will be processed strictly to manage your booking, fulfill lodging services, and—subject to your explicit consent—send promotional communications.

Data Filing System: Your personal data will be securely stored in our "Guests" database, duly registered with the National Personal Data Protection Authority.

ARCO Rights: You may exercise your rights of Access, Rectification, Cancellation, and Opposition (ARCO) at any time by contacting ventas@intipunku.pe or inquiring at our front desk.

Security & Confidentiality: We do not sell, transfer, or disclose your personal information to third parties without your consent, except where required by applicable law or strictly necessary for payment processing.

Train Station Meet-and-Greet Service Clause

Service Coordination: The hotel provides a complimentary walking meet-and-assist service from the Machupicchu Pueblo train station to our premises. To guarantee this service, guests must provide their arrival details (train operator, train/frequency number, and estimated arrival time) at least 1 business day prior to check-in via our official email or WhatsApp.

Meeting Point: A representative from Inti Punku Machupicchu Hotel & Suites will await your arrival outside the station exit, displaying a sign with the hotel logo or the reservation holder's name.

Service Nature & Luggage: Due to local regulations and town geography, this transfer is strictly on foot. Our staff will gladly assist with standard hand luggage. If traveling with oversized or heavy baggage, please inform us in advance so that proper arrangements can be made.

Delays and Schedule Changes: The hotel assumes no liability for missed pickup services resulting from major train delays or itinerary adjustments not communicated in a timely manner. If you are unable to locate our representative upon arrival, we recommend walking directly to the hotel (located approximately 5–7 minutes away) or contacting our front desk immediately by phone.